Standard Chartered Bank Botswana Limited Chief Financial Officer, Dr. Mbako Mbo
Standard Chartered Bank Botswana Limited Chief Financial Officer, Dr. Mbako Mbo|Source: Standard Chartered Bank Botswana Limited
Press Releases (Standard Chartered Bank Botswana)

Standard Chartered Wins Best Consumer Digital Bank in Botswana

As the Bank wins this prestigious Global Finance award for the seventh consecutive year for excellence in digital banking products and services

By Lorraine Dudu Kinnear

|

07 September 2020

GABORONE – Standard Chartered Botswana has been awarded the Best Consumer Digital Bank in Botswana 2020 by Global Finance. The Bank has won this award for 7 consecutive years since 2014.

The Bank continues to implement its digitisation strategy which has seen clients open a bank account end-to-end digitally without the need to visit a physical branch – a first in the Botswana market. On the strength of this, the Global Finance adjudication team awarded the Bank the award for demonstrating its ability to attract and service customers digitally, increase its digital adoption and provide its clients with a wide suite of digital offerings.

Speaking on the award, Standard Chartered Bank Botswana’s Head of Retail Banking, Bino Rasedisa, said he is proud of the recognition and congratulated the team’s collective effort. “Standard Chartered has proved, through this award, that we continue to be the lead digital bank in Botswana in providing innovation and convenience to our clients. In as much as it is a celebration of our team’s dedication and execution of our strategy, it remains a testament of our resolve to providing a truly end to end digital bank that services our clients whenever and wherever they may be in Botswana. To date, we remain the only truly digital retail bank in Botswana that continues to pioneer the digital evolution by offering digital integration across our products and over 70 client services on our SC Mobile App. Gone are the days where clients walk into a branch to open an account or request for a service. All this is now done digitally from the comfort of their homes or indeed offices”.

He added, “We continue to keep our thumb on the digital pulse by bringing additional services through our digital platforms, such as the recently launched refer a friend feature which offers our clients a unique link to refer their friends and family to open a digital account, serving as their own personal endorsement of the platform.

In amongst the over 70 services that clients can access on the digital bank, Standard Chartered has included services such as card management, including ordering new cards, activating cards, changing PINs and blocking lost cards. The platform also allows for self-service updating of personal data using the client’s smartphone to photograph and upload evidence of the updates to the data.

The Global Finance awards are an annual recognition of the best financial institutions around the world. These prestigious awards are a recognised and trusted standard of excellence.

ENDS.

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