MultiChoice Botswana continues to be a trailblazer in delivering superior customer experience. As they celebrate their 30th anniversary, they recognise outstanding personnel who work tirelessly in providing an excellent customer experience for the brand. In today’s feature they profile Direct Sales Team Leader Mr. Thuso Inambao. Inambao joined MultiChoice Botswana in 2020 after opening two branches at Molepolole and Serowe, further expanding his base to Gaborone, Rail Park mall and surrounding areas within the proximity of the capital city. Through it all, he has demonstrated creativity and hard work at MultiChoice Botswana..He could be mistaken for a regular salesperson, but his role as a direct sales team leader involves more than just selling. "I collaborate with my team to create sales activation plans and monthly marketing strategies. It is critical that we work together to develop a strategy for reaching out to potential customers and managing the existing customer base, which we have established over the years.” He attributes building his business acumen form networking globally in places like Hong Kong and Dubai. He adds that through international networking, he honed his entrepreneurial skills..When asked how MultiChoice Botswana groomed him into a leader, he adds that MultiChoice Botswana provided him with the expertise he needed to understand the local market in Botswana, as well as the Satellite television industry in Africa as a whole. “Since joining the brand, MultiChoice Botswana has been very supportive, which has bolstered my achievements and aspiration to expand beyond Botswana's borders and serve other countries"..A positive customer experience is critical to business, and MultiChoice Botswana goes above and beyond to provide the best experience for its customers. It is critical to foster a culture of good customer experience among staff members because this allows staff to perform at its best. Mr. Inambao cultivates and motivates his employees daily. "I provide regular training in products and service skills, and I motivate them by awarding incentives at the end of the year for top performance. Such initiatives promote a positive work ethic among team members.”.When expressing his feelings and thoughts on MultiChoice Botswana, he could not help but thank the brand for its years of support. "MultiChoice Botswana has given me the opportunity to work with them, which makes me happy," he says. "However, I am more grateful to the customers who choose to buy from us entrusting us to continually deliver on our mandate.".The company has been on a journey of continuous improvement to enhance consumer support capabilities. "We had to distinguish between customer service and customer experience," explains MultiChoice Botswana Corporate Affairs Manager, Thembile Legwaila. "While these two terms are frequently used interchangeably, they are fundamentally different. Regarding customer service, the customer expects you to know what you're doing. Customer experience entails going above and beyond what the customer expects. We make certain that the customer journey is simplified, that they do not have to repeat themselves, and that their issues are addressed proactively.".To deliver superior customer experience, MultiChoice Botswana continues to broadcast the 2022 FIFA World Cup in Qatar. Catch all 64 games live on DSTV Super Sports channels from 20 November- 8 December. Customers can enjoy all 64 games at the comfort of their homes including the spectacular opening and closing ceremony. Which nation are you backing?