Absa Bank Botswana Launches Chat Banking

14 December 2020

GABORONE — Absa Bank Botswana recently launched a new, innovative and exciting transactional banking solution, Chat Banking capability on WhatsApp. The solution features Abby, a secure, smart, digital assistant that helps Absa customer’s bank safely, 24/7. This is another digital innovation that gets things done.

. “We are excited to launch an upgraded way of banking using a conversational platform where customers will have the opportunity to now carry out their day to day transactions all on WhatsApp. In recent times, we have seen the rise of innovations that are slowly transforming the way the banking industry operates. In addition, COVID-19 continues to change the way our customers interact with the bank. Through our Chat Banking capability, we are serving our customers’ transaction needs in real-time, conveniently and safely across the African continent,” said Valeta Mthimkhulu, Retail Director, Absa Bank Botswana.

“Abby is a fast learner, meaning the more you chat, the better your banking experience gets, it is another digital innovation that helps you get things done,” added Mthimkhulu.

. To transact on Chat Banking, customers are required to use their online login details. Moreover, they have the option to self-register on the Absa website or call the Sky Branch/ Contact Centre on +267 315 9575. To start chatting with Abby today, customers can send “Hello” to WhatsApp number +267 76 644 404.

. The key functionalities offered by Chat Banking include the following;

Checking your account balances for your cheque, current, savings or credit card accounts

Make payments to existing beneficiaries

Make bill payments including airtime top-up

Check your transaction history and search for transactions

Make inter-account transfers

Review your account Information (Credit card account only)

. “Following our successful transition to Absa, our goal is to become a digitally-led financial partner. We believe in creating opportunities for our customers as we bring their possibilities to life. As a Bank, we remain dedicated to finding differentiated transactional banking propositions to drive banking primacy by providing innovative, digitised products delivered through personalised service. That’s Africanacity. That’s Absa.” concluded Mthimkhulu.

ENDS .

Absa Bank Botswana Launches Chat Banking

Taazima Kala-Essack

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